be removed from the beach strand each night. All
unattended items left on the beach between 7 pm
and 8 am are now illegal, and will be confiscated
and removed by Town staff. Holes deeper than 12”
in the sand must be filled in completely when you
leave the beach. Large holes are a safety hazard
for others using the beach, as well as for nesting
sea turtles and their offspring.
Not all of our properties are equipped with tele-
phones. A furnished phone is for your convenience
and local calls are free. Long distance calls and/
or charges incurred to the property’s phone will be
billed to the guest plus a $15 service fee.
KEYS/ GATE CARDS/
POOL PASSES/ PARKING PASSES
Upon arrival you will receive 2 keys and the nec-
essary gate cards (2 per condo), parking passes
(2 cars/passes per condo only), and pool passes.
Your signature will be required to confirm receipt
of parking/pool passes and gate cards. If you
check-in after hours, discrepancies in the number
of passes or gate cards must be reported to our
office immediately. Otherwise you will be charged
for missing passes. Please return these to our rent-
al office upon departure. There will be a $25 fee
charged for each key that is not returned at check-
out. There will also be a charge of $25 to $100
for each gate card, parking pass or pool pass that
is not returned at check-out. These charges cannot
be refunded if items are returned at a later date.
If you are locked out of your vacation rental during
normal business hours, please come to our office
for a key. After business hours, call our office and
leave a message on our emergency service line.
An agent of Sun-Surf Realty will contact you. If an
agent must bring a key to you, a $50 charge is due
at the time of the service.
REPAIRS & SERVICE CALLS
We cannot guarantee against mechanical failure
of heating, air conditioning, TVs, DVDs, internet,
or other appliances. We will make every effort to
troubleshoot internet issues with the provider but
please keep in mind an appointment may be re-
quired at a later date. While rare, all pools and
hot tubs are subject to temporary closing due to
extenuating circumstances. Please report any inop-
erative equipment to our office promptly. We will
make every effort to have repairs made quickly
and efficiently. Please note that we are unable to
offer refunds for failure of any equipment or service
in the property.
CANCELLATION FOR REPAIRS
Occasionally it may be necessary to cancel a con-
firmed reservation because of unforeseen repairs
or a situation that proves to be unsafe for the guest.
If this occurs, Sun-Surf Realty will make every effort
to locate a property to move the guest. Should the
alternate property be more expensive, the guest is
responsible for any additional costs.
LOST AND FOUND
Sun-Surf Realty makes every effort to locate lost
items, but is not responsible for items left behind.
Upon request, items will be mailed to you via USPS
C.O.D.; there will be a $30 handling fee. Any
items left for over 14 days will be donated to local
PIANO KEY LOTS/REVERSE
Some vacation rentals are built on piano key lots.
Properties on “piano key” lots have direct water
access, good views and may have homes in front
of and/or to the left and right of your home. Please
check the property description to see if your prop-
erty is on a piano key lot. A reverse floor plan is
popular in many of our properties. This means that
the living/kitchen/dining area is on the top level of
the property with only roof and sky above.
VACATION RENTALS FOR SALE/
Our properties may occasionally be listed for sale.
We appreciate your cooperation in allowing the
property to be shown to qualified buyers. We will
make every effort to schedule the showing at a con-
venient time and not interrupt your vacation. In the
event the property you have rented is sold prior to
your arrival, our office will notify you of change