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59

by Town staff. Holes deeper than 12” in the

sand must be filled in completely when you

leave the beach. Large holes are a safety

hazard for others using the beach, as well as

for nesting sea turtles and their offspring.

TELEPHONES / CABLE

Not all of our properties are equipped with

telephones. A furnished phone is for your

convenience and local calls are free. Long

distance calls and/or charges incurred to

the property’s phone will be billed to the

guests’ credit card plus a $15 service fee.

If during your stay, you watch “on-demand”

movies or televised events which result in a

charge to the owner’s account, your credit

card will be charged.

KEYS / GATE CARDS / POOL PASSES /

PARKING PASSES

Upon arrival you will receive 2 keys and the

necessary gate cards (2 per condo), parking

passes (2 cars/passes per condo only), and

pool passes. Your signature will be required

to confirm receipt of parking/pool passes

and gate cards. If you check-in after hours,

discrepancies in the number of passes or

gate cards must be reported to our office

immediately. Otherwise you will be charged

for missing passes. Please return these to

our rental office upon departure. There will

be a $25 fee charged for each key that is not

returned at check-out. There will also be

a charge of $50 to $100 for each gate card,

parking pass or pool pass that is not returned

at check-out. These charges cannot be

refunded if items are returned at a later date.

LOCKOUT POLICY

If you are locked out of your vacation

rental during normal business hours, please

come to our office for a key. After business

hours, call our office and leave a message

on our emergency service line. An agent of

Sun-Surf Realty will contact you. If an agent

must bring a key to you, a $50 charge is due at

the time of the service.

REPAIRS & SERVICE CALLS

We cannot guarantee against mechanical

failure of heating, air conditioning, TVs, DVDs,

internet, or other appliances. We will make

every effort to troubleshoot internet issues

with the provider but please keep in mind an

appointment may be required at a later date.

While rare, all pools and hot tubs are subject

to temporary closing due to extenuating

circumstances. Please report any inoperative

equipment to our office promptly. We will

make every effort to have repairs made

quickly and efficiently. Please note that we

are unable to offer refunds for failure of

any equipment or service in the property.

CANCELLATION FOR REPAIRS

Occasionally it may be necessary to cancel

a

confirmed

reservation

because

of

unforeseen repairs or a situation that proves

to be unsafe for the guest. If this occurs, Sun-

Surf Realty will make every effort to locate

a comparable property in which to move

the guest. Should the alternate property be

more expensive, the guest is responsible for

any additional costs.

LOST AND FOUND

Sun-Surf Realty makes every effort to

locate lost items, but is not responsible for

items left behind. Upon request, items will be

mailed to you via USPS C.O.D.; there will be a

$30 handling fee. Any items left for over 14

days will be donated to local charities.

PIANO KEY LOTS / REVERSE FLOOR PLANS

Some vacation rentals are built on piano

key lots. Properties on “piano key” lots have

direct water access, good views and may

have homes in front of and/or to the left

and right of your home. Please check the

property description to see if your property

is on a piano key lot. A reverse floor plan is

popular in many of our properties. This means

that the living/kitchen/dining area is on the

top level of the property with only roof and

sky above.

VACATION RENTALS FOR SALE

Our properties may occasionally be listed

for sale. We appreciate your cooperation

in allowing the property to be shown to

qualified buyers. We will make every effort

to schedule the showing at a convenient

time and not interrupt your vacation. In the

event the property you have rented is sold

prior to your arrival, our office will notify

you of change of ownership in writing.