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55

OFFICE HOURS

We are open 7 days a week from 8:30 AM – 5:00

PM. Our office hours may differ on Sundays

during the off-season. Please call us prior

to visiting our office on a Sunday. Our

reservation lines are OPEN 24 hours a day, 7

days a week to assist you.

ARRIVAL / CHECK-IN 3:00PM

Please pick-up your keys at our office located

at 7701 Emerald Drive. We are 2 miles from the

Emerald Isle Bridge and 17 miles from the

Atlantic Beach Bridge. Guests will be notified

by text and or email when the property is

ready for check-in. Please plan your trip

accordingly as we need time to prepare your

property for you. Unfortunately, we are

not able to provide you with keys until the

property is ready. Please have your Vacation

Rental Agreement and a valid ID with you at

check-in. Your account balance MUST be paid

in full prior to check-in. PERSONAL CHECKS

are accepted when received 30 days prior to

arrival. Sun-Surf Realty reserves the right to

delay check-in to the property until 6:00 PM

should extraordinary circumstances arise.

We must receive written notice from you if you

wish to authorize another member of your

party to pick up keys. A valid ID is required.

LATE ARRIVALS

If you will be arriving after our office is

closed, please let us know. Your keys will be

in a coded lock box in the entrance breezeway

of our office. The code will be included in the

confirmation paperwork that will be mailed

approximately 45 days prior to your check-in

date as well as the text and/or email that is

sent to inform you that the property is ready.

Your account with us must be paid in full

and we must receive a signed copy of your

Vacation Rental Agreement for keys to be left

after hours. Please check-in with our office

the following morning by 11:00 AM.

CHECK-OUT 10:00 AM

Our check-out time of 10:00 AM is strictly

enforced; sorry no exceptions! All keys,

passes and gate cards issued should be

returned to our office by 10:00 AM. Unless

previous arrangements have been made, a late

check-out could result in additional fees

equal to one-night’s rent.

DEPARTURE CLEANING

We are happy to provide a complimentary

departure cleaning for you. Please maintain

the property during your stay and treat it

as if it were your own. Prior to departing, we

ask that you close and lock all windows and

doors, wash all dishes and put away, remove

all trash and place in trash receptacles

outside and empty the refrigerator. Should

you leave the property unusually dirty, your

credit card will be charged for the cleaning

costs. If you would like a mid-week clean

during your stay, simply contact our office

and we can schedule this for a fee.

ACCOMMODATIONS

If at the time the tenant is to begin occupancy

(Except in NC G.S.42A-36) and the Agent is not

able to provide the property in a fit and

habitableconditionorsubstituteareasonably

comparable property in such condition, Agent

shall refund tenant all payments made by the

tenant. Please note that some homeowners

of vacation rental properties have chosen

not to provide window or door screens.

All of our vacation rentals are individually

SUN

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SURF

REALTY